Free php help desk software
Before, he had two departments - one for managing the system and the other for managing user problems.
You may create as manycustomer service form templates as you need.
Solutions also signed numerous other cross-licensing deals.
Includes a full featured email interface for customers.
solution provider that sells help-desk software.
Define as many customer service formstemplates as you need.
The method that has historically satisfied users most—in-person assistance—costs three times more than phone support.
Work from anywhere, whether you are at your desk, on the road, or working from home,our trouble ticket software has the tools you need to access your customer service database.
Suppose an employee is unable to print and after consulting the knowledgebase, the employee is still unable to print.
Allows assigning an operator to one or more groups and smart ticket routing based on the ticket’s group attribute.
This tracking system can monitor the issues that come to the technician’s attention via email, telephone, and ticket so that all communications become synchronized into one database.
You might also be interested in preventive-maintenance scheduling, asset management, and customer-satisfaction tracking.